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  • HOSPITALITY SPECIALIST

SPARROW

HOSPITALITY & CORPORATE TRAINING

Sparrow Academy is a prominent institution that specializes in hospitality and corporate training. With its comprehensive range of courses and programs, Sparrow Academy is dedicated to equipping individuals with the skills needed to excel in the hospitality industry. Through its blended learning modules, students at Sparrow Academy are prepared to face real-world challenges.




ONSITE TRAINING

Practical and Theoretical training. Each department will receive a manual, visual training (South African Grading council) and a personal hands on training.

At Sparrow Hospitality Training, our on-site training provides a uniquely personalized and customized approach tailored to each establishment. Prior to the commencement of training, a comprehensive hotel audit is conducted by a mystery customer, offering an unbiased evaluation of your operations. This audit allows you to gain insights into how customers perceive your brand. Whether the feedback is positive or constructive, it serves as a valuable tool to enhance sales and identify key areas for improvement through training.A detailed report will be provided before the training begins. In the hospitality industry, training becomes essential to cultivate robust, skilled teams capable of delivering exceptional service to customers.







EMPHASIS ON SALES

By prioritizing sales, we aim to shift the mindset of your team members, ensuring the utmost success for your hotel. We implement reward systems that actively encourage and motivate sales performance.

A CURATED EXPERIENCE

Sparrow Academy curates each sales plan to fit the needs of your hotel through your specific objectives and sales goals.

TRAINING PACKAGE

  • Front of house: Training and SOPs
  • Reservations: Training and SOPs
  • Housekeeping: Training and SOPs
  • Prep Cook/Line Cook: Training and SOPs
  • Food safety and Hygiene Training and SOPs
  • Waiter service and Wine service and SOPs
  • Restaurant manager Training and SOPs
  • Sales and customer care training
  • Social Media Training
  • General Manager: GM/HR training, compulsory for all departments
  • Shorter Training Pacakages Available

WHY SHOULD YOU TRAIN YOUR STAFF?

Hospitality training involves the systematic instruction of staff members to enhance their skills and knowledge, ensuring the delivery of exceptional customer service. The goal is to provide a level of service that enables guests to have an outstanding experience. In today’s competitive market, customers anticipate fast, convenient, and high-quality service. Failing to meet these expectations can lead them to seek alternatives. Remarkably, after just one negative encounter, 61 percent of customers are inclined to switch to a competitor, and some may even share their dissatisfaction on social media.

To retain existing customers and attract new ones, the key is to consistently deliver outstanding customer experiences. Achieving this requires providing your staff with comprehensive customer service training. Such training not only enhances your team’s performance but also contributes to increased customer satisfaction and retention.

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The Sparrow symbolizes what Sparrow Hospitality Training stand for, to bring hope to our continent, to bless people with dreams to work in the hospitality industry by sharing our skills, knowledge and experience.